Frequently asked questions

The Leather Warehouse (TLWH) provides many different options made of different kinds of leather that will meet individual likings and specifications. Some of the leather types we commonly work with include:

Full-Grain Leather: It is the top quality and extremely durable variety of leather. This is created from the uppermost part of the outer layer, keeping the inherent pattern and imprints. It offers an exclusive and original look.

Premium leather: It is additionally produced from the uppermost layer of the beast's skin. Nevertheless, it experiences additional treatment to get rid of blemishes and make an even finish. This is renowned for how long it lasts and polished look.

Real leather: This is a kind made of animal skin which was smoothed or polished on the surface with grain to make a plush sensation. This is tender, adaptable, and contains a lavish touch. That is made from the bottom of the skin, granting it a cozy and fluffy sensation. This is often utilized for creating sneakers, outer garments, and various accessories. They are simply a handful of examples. Additionally, we provide additional customized leather categories according suited for individual consumer inquiries.

Indeed, we supply custom Leather items. Our organization focuses in producing personalized items made to measure based on the preferences of our clientele. If you are seeking a handcrafted folder, bag , wallet, or any additional leather accessory, we employ talented artisans that can transform your concepts to fruition. We have satisfaction in our artistry and precision making sure that each unique order adheres to the highest benchmarks of superior quality. In case you possess a particular layout or concept in your thoughts, we advise you to connect with our personnel. We will gladly to talk about the specifics and offer you with a quotation for your made-to-order Leather request.

Appreciate it for being interested in our offerings! We allow all major credit and debit cards. Additionally, we support digital transaction options for example PayPal, Google Pay, Payoneer, Razor pay, UPI, along with Apple Pay. unfortunately, we cannot to receive cash on delivery or check money transfers for the moment. Is there an exact way of paying you want to utilize that hasn't been discussed? Kindly inform us and our team will strive to cater to your requirements.

We are grateful for your interest in our handcrafted products. TLWH provides various delivery choices that you can choose from, among which common, swift, and immediate shipment. The estimated time and price of every available shipping method might change based on the dimensions and mass of the things you bought, the delivery location, and the courier service. In order to see available shipping methods as well as prices for the products you purchased, just put the items within your cart proceed to checkout. Your delivery choices and charges are get automatically computed according to your provided address and dimensions and the weight of what you bought. Kindly note that we provide free regular shipping if your order exceeds a certain amount*. Sometimes we additionally provide limited-time offers and price reductions for shipping every now and then. In case you have any questions regarding our delivery choices and expenses, don't hesitate to communicate with our assistance staff. we be pleased to assist you.

Appreciate your for expressing interest in our merchandise. Our goal is customers to feel fully content with what you bought. We comprehend that at times returns may be required. Here is an overview of our return policy:

  • Our company accepts items returned within a month (30 days) starting from the purchase date and get a full reimbursement.
  • In order to qualify for returning the item, the product should be not used and in an identical state as it was received by you. This requires furthermore inside the primary packaging.
  • Certain products shall not be acceptable for a return (for e.g. personalized or custom-made items). Kindly review our online platform or communicate with us to obtain more specific information.
  • Transportation and shipping expenses will not be returned. The buyer is in charge for sending back shipping charges.

Our company do not allow Return/exchange for tailored or bespoke products (for e.g. personalized or custom-made items). In the event that a problem with the goods or a blunder on our end then only we are liable to exchange your product.

In case you require for returning a merchandise, please reach out to our professional customer care representatives to commence the return procedure. We will feel glad to aid you. We will give you with detailed guidelines related to how to send back the merchandise and the address it should be delivered to. Upon receiving the product and verify that it full fills our guidelines for product returns, we will provide a reimbursement to the initial transaction channel. Kindly be aware that it might need some business days for the reimbursement to be visible within your account. The duration is based on the company handling your payment.

We know that you would desire to discover the order status of your product. The approximate shipping date will be given to you.Here's how you can track your order:

  • To start with, your inbox to locate the purchase confirmation email that we dispatched to you. This message must contain a code for tracking and a web address to the transport provider's website.
  • In case you don't receive a message sent by us, kindly inspect your spam folder.
  • Tap on the link that tracks from the email. Alternatively, copy and paste the tracking code on the shipping company's site.
  • you should be able to view the most recent news regarding the current situation of your delivery. An approximate arrival date will also be supplied.

In case you are experiencing difficulty locating the tracking details or need any assistance concerning your delivery, feel free to get in touch with our assistance department. We will be delighted to resolve your situation. We will try our best to make sure your order is delivered to you as soon as possible.

We understand that occasionally the size, proportions or colour might not be precisely what you were searching for. One might wish to replace it. Here's how you can initiate an exchange:

  • Reach out to our client assistance group before the expiration of 15 days upon the delivery of the item(s) which you desire to replace.
  • Kindly notify us about the product(s) you desire for exchange and state the preferred measurement or colour.
  • We will verify the accessibility of the product you desire to exchange and proper instructions will be given to you on how to proceed with the exchange.
  • Kindly be aware you are expected to take charge regarding the transportation expenses linked to the replacement except if there happened a fault or flaw within the item that was delivered to you.
  • Please note that we do not allow exchanges for tailored or bespoke products (for e.g. personalized or custom-made items)

Upon receiving any item(s) you want to exchange and verifying that they comply with our policy for exchanging, we'll deliver the new item(s) to the provided shipping destination. In case if you have any queries regarding our policy for exchanges or require help when beginning an exchange, kindly to get in touch with our customer care team. Our objective is to guarantee that you remain entirely pleased with your acquisition. Additionally, we aim to ensure of you having a wonderful shopping journey using our services.

Our leather products are of high quality and are made from genuine leather. Whether we are using full-grain, top-grain, or bonded leather, we make sure that our products are durable, comfortable, and stylish.

Our leather is sourced from reputable tanneries and undergoes rigorous testing and inspection to meet our quality standards. We use a combination of traditional and modern techniques.

Craft our leather products, from hand-stitching to precision cutting and embossing. We also offer a variety of textures, colours, and finishes to suit your individual style and preferences.

We stand behind our leather products and offer satisfaction guarantees. If you are not completely satisfied with your purchase, let us know. We take customer service seriously, and we want you to have an enjoyable shopping experience with us.

If you have specific questions or concerns about our leather products, please feel free to contact our customer support team. We'll be happy to assist you.

We want you to enjoy your purchase and have peace of mind that your product will last for years to come. For this reason, we offer a warranty on most of our leather products.

It depends on the product and the specific terms of the warranty what our warranty policy is. Generally, our warranty covers any defects in Leather or workmanship, and we'll repair or replace the product at our discretion.

Please note that our warranty does not cover damage caused by misuse, neglect, or normal wear and tear. Also, any alterations or modifications made to the product by someone other than us will void the warranty.

If you have questions about our warranty or need to make a warranty claim, please contact our customer support team. We'll be happy to assist you. We take customer service seriously, and we want to ensure that you're completely satisfied with your purchase and have an enjoyable shopping experience with us.

Currently we are not available offline.

Unable to find satisfactory answers ? Contact Support