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We happily accept returns or replacement based on certain conditions which are as follows:
A refund is provided by us within 15 days of the delivery date. We will begin processing your refund (less shipping costs) as soon as we get the items you ordered, and the money will be transferred on your credit card, PayPal account, or bank account within 2 to 5 business days. The item(s) must be accompanied by our Returns Document in order to start the refund process.
If you've changed your mind, you don't like the product's color, or you want to exchange it for another reason. Within 15 days of the delivery date, we allow you to exchange your item for an alternate one of your choice. We will send you the replacement once we receive the returned item. (See the return instructions below).
NOTE: Customized and personalized products can not be exchanged.
start the procedure:
To verify your return, our customer service will get in touch with you within 48 hours.
(A RMA label will be sent to you via email. Print it out, then attach it to your return package.)
Two important details have to be on the label:
The RMA label needs to be affixed to the outside of the package shipment (shipping box, envelope, etc.). The barcode and the address have to be clearly visible. Make use of clear tape for packaging.
Once we receive your return package at our facility, we will process the refund within 2–5 working days.