Within fourteen (14) working days of receiving the products, you can return any order for a complete product refund or exchange. Please note the following conditions to avail of an exchange or refund:
The items ought to be undamaged, in their original packaging, and in marketable condition. Used items will not be accepted and will be shipped back to the client.
Note: Custom and personalized orders are non-refundable, non-exchangeable, and cannot be cancelled.
If our product has a manufacturing defect upon receiving, please share the image of the product. Our team will check the images and respond you in 24-48 working hours for a replacement if found genuine. Example of manufacturing defects includes a cut in leather, zippers or any hardware not working properly, any tears in lining material etc. In such a case, we would appreciate it if you could send the product to our warehouse, we will repair it if possible or replace it with a new item. We will happily refund you the amount of sending the product to us.
If sending the product to our warehouse is not possible, we will pick it up from your delivery address which normally takes 7 working days. The rest of the process remains the same.
If there is a problem in the hardware before the warranty period (1 year), we would appreciate it if you could send the product to our warehouse, we will repair it if possible else we will replace it with a new item. We will happily refund you the amount for sending the product to us. Typically it will take 7 working days in whole process.
If there is a problem with the hardware after the warranty period (1 year), and you would like to get it repaired from us, you would need to send us the item to our warehouse. If it’s in repairable condition, we will confirm you the charges based on what you can confirm us.
If the item is not in a repairable condition, we will share the possible options based on which you can make the final decision.
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Welcome to The Leather Warehouse! Before making a purchase, please read and understand our terms and conditions outlined below. Your order signifies your acceptance of these terms.
When placing an order, ensure all details provided, including personal information and shipping address, are accurate. The Leather Warehouse is not responsible for issues arising from incorrect information.
We accept secure online payments. Ensure your payment information is accurate to prevent delays. All transactions are processed using industry-standard encryption.
Upon successful order placement, you will receive an email confirmation with order details. This confirmation serves as acknowledgment that your order has been received and is being processed.
Shipping times and costs are outlined during the checkout process. The Leather Warehouse aims to process and dispatch orders promptly. Delays due to unforeseen circumstances are beyond our control.
Refer to our Returns Policy for detailed information on returning or exchanging products. Ensure you understand the conditions and process before initiating a return.
While we strive for accuracy in product descriptions and images, slight variations may occur due to factors such as screen resolution. Please review product details carefully before making a purchase.
Consult our Care & Consultation section for guidance on maintaining and caring for your leather products. Following recommended care instructions will help preserve the quality of your purchase.
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These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
The Leather Warehouse reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting on the website.
By completing a purchase on The Leather Warehouse, you affirm that you have read, understood, and agreed to these terms and conditions. For any questions or clarifications, please contact us at customercare@theleatherwarehouse.com.